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Are you a manufacturer or a trading company?Free Soul is the company of manufacturing and trading with 15 years experience in fabric materials production and towel/blankets production.
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What is location of your factory?Our company located in Suzhou, Jiangsu Province, which is very close to Ningbo and Shanghai Port, it is economic for order shipment.
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How about your production capacity?It depends on the order quantity ,and can do 4000-5000pcs per day for towels ,and 500-1000pcs per day for blankets.
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How many employees your company have?20-25 staffs in Office, and 70-75workers in workshop.
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Can I visit your factory before cooperation?You are welcomed any time to visit our company, we are looking forward to your visiting.
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Do you have specialized quality inspection department?We have an experienced inspection team.And we will inspect from fabric-printing-sewing to final packing. To ensure all products are qualified before shipment.
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Do you support after-sales service?We support refund policy if you find some defective product when you receive it.
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Do you accept customization?We support customization on logo,color,patterns,size,package and accessories that relative to products.
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What's the MOQ?For Beach towels, MOQ is 100pcs each design For blanket, MOQ is 300-500pcs, it depends on your designs as well.
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Is sample charged?For stock samples, we could send for free but need freight collect. For customized samples, sample is charged but sample cost will be refunded when you place an order.
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What is the sample time and first order delivery time?Towel sample time is 5-7 days. Blanket sample time is 7-10days. Order production time on towels is 20-25days, order production time on blankets is 30-35days. The production time is decided by order quantity.
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If I want make a customized sample,what format you need for logo print or pattern print?PDF, AI, JPG, PSD all accepted. But we suggest the files must be high-definition, then final printing effect will be perfect.
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Can you provide design proof if I have no my own designer?We have professional designers could support you on designs development adjustment before sampling, only the designs are confirmed by you , could we start samples or order production. So don’t worry about it.
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Do you agree to sign a NON-DISCLOSURE AGREEMENT before sending our designs?Sure, we agree to sign an agreement with you before receiving your design and will keep our promise.
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What’s payment terms? Any third party payment?We usually accept T/T and L/C, we also accept Alibaba trade assurance, Western Union, Paypal.
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What shipment term you can do?We can do EXW, FOB, FCR, DDP, DDU and so on as your need.
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Which logistics you use for shipping?We have cooperated with DHL, FEDEX, UPS, for long time, so we could get a price discount from them. Then we could send you a better shipping cost.
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Can you do FBA Service?Yes, our factory are experienced to do FBA Service. And we have cooperated with professional shipping agent to ensure goods will be sent to Amazon warehouse safely.
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What certificates that your company have?Our factory have BSCI,GRS,OEKO-TEX 100 certification.
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Which test report your products have passed?A.REACH,BV,SGS,ROSH,CA65 and so on and we could provide free sample if you want to get other tests. B.We have our own inner test center and could make some basic tests C. We have cooperated with third party international test centers, if you have requirements, we could test in 3rd party test centers.
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